Troubleshooting

Each entry names what you see, what it means, and who fixes it: you, your admin, or Covenant. To reach Covenant, email support@covenant.co with the time, your AI tool, and the exact message.

Connecting

Messages from Covenant

These come back as the tool's error, word for word.

Answers

Contact

Email support@covenant.co. Include the time, your AI tool, the organization you signed in to, and the exact message. Running whoami and pasting its output helps.

ConnectingCopy Anchor Link

Connecting fails at once, or sign-in never startsCopy Link

Claude says the server does not support its published identityCopy Link

Sign-in fails with a redirect error (Copilot manual OAuth)Copy Link

I changed a setting on the Claude connector and nothing happenedCopy Link

Messages from CovenantCopy Anchor Link

"The Covenant connector is not enabled for this organization. Contact Covenant to turn it on."Copy Link

"This account is not set up in Covenant"Copy Link

"This organization is not set up in Covenant"Copy Link

"You are not a member of this organization"Copy Link

"Sign in to an organization to use the connector; this token names none"Copy Link

"Impersonated sessions cannot use the connector"Copy Link

"Reviewer preview cannot use the connector"Copy Link

"Too many requests. Wait a minute and try again."Copy Link

"Suspicious activity detected"Copy Link

"Covenant could not resolve your permissions. Try again shortly."Copy Link

"Covenant could not check whether the connector is enabled. Try again shortly."Copy Link

AnswersCopy Anchor Link

"Covenant's answer took too long. Ask a narrower question, or use get_answers for one fund."Copy Link

The answer says a clause is not in the surveyed termsCopy Link

"No investment found with id ..."Copy Link

The AI tool answers without calling CovenantCopy Link

get_amendments is missing from the tool listCopy Link

ContactCopy Anchor Link

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Connecting

Messages from Covenant

Answers

Contact